How a defined customer journey map is crucial to improve your customer experience.
The last few years evolved in a way no one would expect. Every business had to adapt to new restrictions and find new ways to work. The act of shopping changed dramatically and so did customer behavior. In order to keep up with the competition and meet news customer expectations, companies need to focus on…
Thinking about customer experience, also known as CX, is essential in any business. Nowadays, customers are an essential part of businesses and demand not just a qualified customer service as well as whole shopping experience.
Customer Experience, is the perception customers have when in contact with your business or brand, based on the result of…
